Job Description

Job Description:
Role & responsibilities

? Evaluate required samples (BAU/Hygiene/Adhoc., etc.) as defined in MSA/client or internal
Quality SOP/Process requirement.
? Provide coaching/feedback for all evaluated samples within 48 hours (excluding
WO/Leaves – QE/CSO)
? Identify opportunity areas and work towards improving the process by giving real-time input
to the business.
? Utilizing quality assurance tools, software, and systems to track, analyze, and manage
quality-related data, evaluations, and performance metrics efficiently.
? Ensuring compliance with regulatory requirements, industry standards, and company
policies in all quality assurance activities and evaluations.
? Appear for PKT designed by client team/internal teams & achieve the given threshold.
? Attend all applicable call calibrations for the month & achieve the variance threshold as
designed for the process.
? Meet process Quality scores targets for aligned span (Internal/external – as agreed in
MSA/clients/RnR monthly Targets)
? Provide inputs to increase CSAT/NPS as applicable for the process.
? Work on improvement of CSOs categorized under BQ for his/her aligned span.