Zigsaw

Mumbai Group Mumbai Negotiable

Essential Duties and Responsibilities:

providing first-line support for hardware and software issues.
Diagnose and resolve technical issues related to desktops, laptops, printers, and peripherals.
Set up new workstations, install software applications, and configure user accounts.
Perform regular maintenance on hardware and software to ensure optimal performance.
Maintain records of issues, resolutions, and inventory of hardware and software assets.
Assist in training users on new software and technologies, providing guidance on best practices
Set up and configure network hardware such as routers, switches, firewalls, and access points.
Troubleshoot and resolve hardware issues; perform regular updates and patches.
Use tools to monitor network performance and security; analyze traffic and usage patterns.
Maintain accurate records of network configurations, diagrams, and hardware inventories.
Work with other IT staff to integrate hardware with software systems and applications.
Ensure hardware security measures are in place to protect against unauthorized access and threats

Required Skills

Strong understanding of operating systems (Windows 11), hardware components, and common software applications.
Ability to diagnose problems quickly and efficiently.
Excellent communication skills to interact with users and understand their needs.
Ability to prioritize tasks and manage multiple support requests simultaneously.
Basic knowledge of network troubleshooting (e.g., connectivity issues, Wi-Fi problems).
Strong understanding of network protocols (TCP/IP, DNS, DHCP, etc.) and hardware.
Ability to diagnose and resolve hardware and network issues.
Experience with monitoring and management tools (e.g., Wireshark, Nagios).
Ability to communicate technical concepts to non-technical stakeholders.
Relevant certifications (e.g., Cisco CCNA, CompTIA Network+) can be beneficial.