Job Description

Job Description: 

The Manager & ndash Digital Delivery will lead the development and enhancement of world-class health   wellness and insurance platforms focusing on client and advisor journeys. The role requires  collaboration with SMEs internal/external stakeholders and senior leadership to create innovative  solutions addressing key business challenges. It involves digitizing back-end operations and  developing front-end mobile/web applications to drive competitive advantage and deliver  personalized products and experiences. 

Key Responsibilities: 

• Oversee end-to-end conceptualization design development and delivery of digital products  and platforms across multiple geographies. 
• Drive the entire delivery process including research benchmarking contracting budgeting   business case approval legal/compliance/risk management partnerships stakeholder  management user story creation platform/app development UAT data analytics     documentation go-to-market strategy and project KPI achievement.
• Ensure Agile methodologies are implemented throughout the project lifecycle.
• Serve as a business advisor to technical teams during platform creation.
• Collaborate with engineering teams on platform design and architecture.
• Work cross-functionally with internal/external stakeholders legal compliance risk teams   developers and designers to execute the product roadmap.
• Prioritize product features based on business needs and constraints.
• Standardize and modularize processes to enable rapid go-live and expansion to new  geographies/products.
• Assess market potential and introduce innovations aligned with business needs.
• Represent the organization in regional and global forums contributing to the innovation  agenda.
• Promote digital adoption internally and externally.
• Oversee technology evaluations and selections.
• Maintain error logs diagnose issues and set up monitoring protocols.
• Track platform analytics monitor KPIs and report success metrics.
• Anticipate and manage risks affecting project KPIs scope budget or timelines.