Job Description

Exp required -    1+Year 

Openings : 2

Location :    Udaipur (1 ) 

skills -    Chat/Email/Voice/Ecommerce

Education and Skills:
? Graduate in any relevant field.
? Excellent communication and presentation skills (English & Hindi fluency)
? Strong interpersonal skills with the ability to connect with employees at all levels.
Job Description:
Role & responsibilities
? Evaluate required samples (BAU/Hygiene/Adhoc. etc.) as defined in MSA/client or internal
Quality SOP/Process requirement.
? Provide coaching/feedback for all evaluated samples within 48 hours (excluding
WO/Leaves &ndash QE/CSO)
? Identify opportunity areas and work towards improving the process by giving real-time
input to the business.
? Utilizing quality assurance tools software and systems to track analyze and manage
quality-related data evaluations and performance metrics efficiently.
? Ensuring compliance with regulatory requirements industry standards and company
policies in all quality assurance activities and evaluations.
? Appear for PKT designed by client team/internal teams & achieve the given threshold.
? Attend all applicable call calibrations for the month & achieve the variance threshold as
designed for the process.
? Meet process Quality scores targets for aligned span (Internal/external &ndash as agreed in
MSA/clients/RnR monthly Targets)
? Provide inputs to increase CSAT/NPS as applicable for the process.
? Work on improvement of CSOs categorized under BQ for his/her aligned span.