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Team Lead-Operations-BPO

Job Description

Exp required -    1+Year

Location :    Jamshedpur

For Mumbai -    Chat/Email/Voice/Ecommerce

Job Description:
Role & responsibilities
? Overseeing a team of customer support officers providing guidance direction and support
to ensure efficient handling of customer inquiries and issues via available platforms.
? Monitoring team performance metrics such as response time resolution time
customer satisfaction scores and quality of responses to ensure adherence to service
level agreements (SLAs) and KPIs.
? Building and maintaining positive relationships with clients stakeholders and internal
teams to ensure alignment of goals expectations and service delivery standards for the
email/chat process.
? Developing and implementing strategies to streamline email/chat processes improve
productivity and enhance overall efficiency while maintaining high-quality customer
interactions.
? Generating regular reports and analysis on email/chat performance metrics trends and
improvement opportunities to identify areas for enhancement and make data-driven
decisions.
? Ensuring compliance with company policies data protection regulations and industry
standards in aspects of the email/chat process data security privacy and confidentiality.

Education/Experience

Education and Skills:
? Graduate in any relevant field.
? Candidate should have 1-2 years of blended (Voice E-Mail and Chat) process knowledge
and need to have E-Commerce process experience in BPO.
? Knowledge of MS Office tools.
? Excellent communication and presentation skills (English & Hindi fluency)
? Strong interpersonal skills with the ability to connect with employees at all levels

Job Summary

  • Join WhatsApp Group : Jobs in Jamshedpur
  • Published on: 2024-05-13 08:49:44
  • Last Employer Activity: 2024-05-16 08:14:05

About the Recruiter/Company

  • Company/Recruiter Name: Recruitment Specialist ~ Dharani
  • Details: This is Dharani working with Zigsaw as a Recruitment Specialist. I specialise in recruitment for non-IT jobs from West Bengal, Karnataka except Bengaluru roles at Zigsaw. If you are looking for Jobs in the above domain OR for any query related to the above Job, kindly reach to me on Call and WhatsApp at 9361166083 OR E-mail your resume at dharani.sr@zigsaw.in

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Team Lead-Operations-BPO Jobs in Jamshedpur