Job Description

Job Description:
Role & responsibilities

? Develop and deliver soft skills training programs tailored to the needs of BPO industry
professionals.
? Conduct training sessions on effective communication, active listening, conflict resolution,
empathy, and other relevant soft skills.
? Design training materials, including presentations, role-playing scenarios, and interactive
activities.
? Evaluate training effectiveness through assessments and feedback mechanisms.
? Provide one-on-one coaching and support to employees to reinforce learning and
development.
? Collaborate with department managers and team leaders to identify training needs and
opportunities for improvement.
? Stay updated on industry trends and best practices in soft skills training methodologies.
? Maintain accurate training records and prepare reports as required by management.