Job Description

Department: IT Support
Position Type: Full-Time

Key Responsibilities:

1.  Technical Support & Troubleshooting:
   ? Provide technical support to resolve IT-related issues for hardware, software, and networking.
   ? Diagnose and troubleshoot problems in PCs, printers, interactive boards, Wi-Fi networks, plotters, and
   biometric devices.
2. Network Management:
   ? Manage LAN and cable infrastructure, ensuring efficient connectivity and minimal downtime.
   ? Monitor and maintain fiber optic connections to support uninterrupted operations.
3. Device & Infrastructure Maintenance:
   ? Perform regular maintenance and timely repairs on all IT devices to ensure operational efficiency.
   ? Assist with the setup, configuration, and updating of IT equipment and systems.
4. IT Inventory Management:
   ? Maintain an up-to-date record of IT inventory, including hardware, software, and accessories.
   ? Ensure timely procurement and replacement of IT assets when necessary.
5. Coordination & Collaboration:
   ? Collaborate effectively with the IT team to execute projects and resolve escalated issues.
   ? Coordinate with external vendors and service providers for IT-related procurements and services.
6. Compliance & Documentation:
   ? Ensure compliance with IT policies and procedures.
   ? Document technical resolutions and maintain records for troubleshooting reference.