Back-Office Executive Job Description (JD), Salary & Responsibilities

Back Office Executive

A back office executive is a member of the support staff of an organization, typically responsible for tasks that do not involve interacting with customers or clients directly. These tasks may include data entry, record-keeping, and other administrative tasks. Back office executives may work in a variety of industries, including finance, healthcare, and retail. They may also be responsible for providing support to other departments within the organization, such as sales, marketing, or operations.

To be successful in this role, you will need to be highly organized and detail-oriented, with strong attention to detail and the ability to multitask. You will also need to have excellent communication and interpersonal skills, and be able to work effectively as part of a team.

Job Description

Enter data into computer systems accurately and efficiently
Maintain accurate and up-to-date records, including financial records, customer records, and inventory records
Answer phone calls and manage emails in a professional manner
Schedule appointments and manage calendars
Provide support to other departments as needed

Responsibilities

The responsibilities of a back office executive may include:

Data Entry: Entering data into computer systems accurately and efficiently, such as customer information, sales figures, or inventory levels. This may involve inputting data into a variety of systems, such as customer relationship management (CRM) systems, financial software, or inventory management systems.
Record-Keeping: Maintaining accurate and up-to-date records, such as financial records, customer records, or inventory records. This may involve creating and maintaining spreadsheets or databases, and ensuring that all records are organized and easily accessible.
Scheduling Appointments And Managing Calendars: Coordinating and scheduling appointments and meetings, and managing calendars for team members. This may involve setting up conference calls, booking conference rooms, and ensuring that team members are aware of upcoming meetings and commitments.
Answering Phone Calls And Managing Emails: Responding to phone calls and emails in a professional manner, and directing inquiries to the appropriate parties. This may involve handling customer inquiries, scheduling appointments, and providing information to clients and stakeholders.
Providing Support To Other Departments: Assisting with research projects, preparing documents and presentations, or assisting with other tasks as required. This may involve working closely with other departments to provide support as needed, and ensuring that all tasks are completed accurately and on time.
Maintaining Confidentiality: Ensuring that sensitive or confidential information is handled in accordance with company policies and regulations. This may involve handling personal or financial information, or working with confidential documents.
Adhering To Company Policies and Procedures: Following company policies and procedures, and maintaining a professional and respectful work environment. This may involve adhering to dress code policies, working within established schedules, and following established protocols for handling tasks

Skills

Here are some key skills that may be required for a back-office executive position:

Attention to Detail: As a back office executive, you will be responsible for maintaining accurate and up-to-date records, so it is important to have strong attention to detail and the ability to spot errors.
Data Entry Skills: You will need to be able to enter data into computer systems accurately and efficiently, so it is important to have good typing skills and the ability to work with a variety of software programs.
Communication Skills: You will need to be able to communicate effectively with a range of stakeholders, including clients, customers, and team members, so it is important to have strong verbal and written communication skills.
Organizational Skills: You will need to be able to manage multiple tasks and projects simultaneously, and prioritize tasks effectively to meet deadlines.
Customer Service Skills: You may be responsible for interacting with clients and customers, so it is important to have good customer service skills and the ability to handle inquiries and complaints in a professional manner.
Proficiency with Software: You will likely be working with a variety of software programs, such as spreadsheet and word processing programs, so it is important to be proficient in these tools.
Confidentiality: You may be handling sensitive or confidential information, so it is important to be able to maintain confidentiality and handle information in accordance with company policies and regulations.

Salary

It is difficult to provide an average salary for a back office executive as it can vary widely depending on factors such as the industry, the size of the company, the location, and the individual’s level of education and experience. According to salary data from the website Ambition Box, the average salary for a back-office executive in India is INR 2, 00,000 per year.

However, this figure may be higher or lower depending on the specific job and the company offering it. It is important to note that salaries for back-office executives can vary significantly based on the industry and location. For example, back-office executives working in finance or healthcare may have higher salaries than those working in retail or other industries. Similarly, back-office executives working in larger cities or regions with a higher cost of living may have higher salaries than those working in smaller towns or rural areas.